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Compliance & Operations Specialist

Amsterdam · Hybrid · Full-time

Keep Zivra safe and compliant as we launch: customer checks, transaction monitoring and smooth operations.

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About the role

Zivra works with regulated financial partners, and trust is everything in money. You'll make sure we know our customers, spot suspicious activity, and meet our obligations under Dutch and EU rules.

You'll also help design our day-to-day operations, from handling customer cases to working with our banking partner.

What you'll do

  • Run customer due diligence (KYC) reviews and handle escalated onboarding cases.
  • Monitor transactions, investigate alerts and prepare reports where required.
  • Maintain our compliance policies and procedures, working with our banking partner.
  • Prepare for audits and partner reviews, and keep clear records.
  • Improve operational processes such as disputes, refunds and customer cases.
  • Train the team on compliance topics and keep everyone up to date on new rules.

Your first 90 days

  • Learn our partner's compliance requirements and map our responsibilities.
  • Set up our KYC and transaction monitoring procedures for launch.
  • Create the runbooks the team will use for common operational cases.

What we're looking for

  • A completed bachelor's or master's degree from a Dutch research university (WO) or university of applied sciences (HBO), or an equivalent degree from abroad.
  • A degree in law, finance, economics or a related field is preferred.
  • 2+ years in compliance, AML/KYC or financial operations at a bank, payment company or fintech.
  • Knowledge of the Dutch anti-money laundering act (Wwft) and sanctions screening.
  • Careful and precise, with clear writing for policies and reports.
  • Fluent in Dutch and English.

Nice to have

  • Experience working with DNB or AFM-regulated institutions.
  • Experience with banking-as-a-service or e-money partners.
  • Knowledge of PSD2 and GDPR.

What we offer

  • A competitive salary and employee stock options, discussed openly in the first call.
  • 25 vacation days plus Dutch public holidays.
  • Hybrid work from our Amsterdam office on Keizersgracht, with at least two days together each week.
  • A laptop and setup of your choice, and travel costs to the office reimbursed.
  • A yearly learning budget for courses, books and conferences.
  • Visa sponsorship through the Dutch highly skilled migrant scheme where needed.

About Zivra

Zivra is a Dutch money app for renters. Pay rent from Zivra, earn points on rent and card spending, and spend them on rewards around your city: coffee, dinners, fitness and nights out. We're a small team in Amsterdam getting ready to launch in the Netherlands.

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Education

This role requires a completed WO or HBO degree, or an equivalent degree from abroad.

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Candidate privacy notice

Zivra B.V. (Keizersgracht 520, 1017 EK Amsterdam) is responsible for the personal data in your application.

What we use: the details you send us (name, email, links, CV, education, answers) and where you found this role.

Why: only to assess your application and contact you about it. If you tick the talent-pool box, also to contact you about future roles (you can withdraw this any time).

Who sees it: the people involved in hiring at Zivra, and the service providers that host our website and send our emails, on our behalf.

How long: until four weeks after the hiring process ends, or 12 months with your talent-pool consent. Applications nobody has decided on are deleted after six months.

Your rights: you can ask to see, correct or delete your data, or withdraw your application, by emailing hello@getzivra.com. You can also complain to the Autoriteit Persoonsgegevens.